winery customer service


JOIN US! “Staying Connected” Workshop in Saint Helena

THE NEXT STEP – “STAYING CONNECTED IN BETWEEN VISITS” DTC Wine Workshops and CANVAS team up to present “Staying Connected Customer Retention” workshops throughout the Napa Valley throughout 2016. What are attendees saying about the workshop series? CLICK HERE Sandra Hess, Founder of DTC Wine Workshops will present “TOP FIVE Social Tools […]


“Staying Connected – Customer Retention Workshop” in SONOMA

THE NEXT STEP – “STAYING CONNECTED IN BETWEEN VISITS” In Workshop #2 of the three-part series, the TOP 5 CUSTOMER TOUCH-POINTS that build long-term loyalty will be revealed. Workshop #2 is taking place on May 17th 8:30 – 12:30 – The Lodge at Sonoma Renaissance Resort & Spa. The registration […]


REGISTRATION IS OPEN! “Staying Connected Between Visits” Workshop Napa

THE NEXT STEP – “STAYING CONNECTED BETWEEN VISITS” DTC Wine Workshops and CANVAS team up to present “Top 5 Tools & Case Studies Revealed” workshops in the Napa Valley throughout 2016. “Now that your winery team has done a great job converting visitors to first-time customers and club members – […]


“Better Qualify to Create Loyalty” Workshop

“Better Qualify to Create Customer Loyalty” Workshop With over 8700 wineries now competing in the US and online wine orders resulting in $2 billion in sales in 2015, NOW is the time to build a strategic conversion plan that includes best practices for qualifying first-time guests. REGISTER HERE. This 90 […]


“Better Qualify to Create Loyalty” Workshop

“Better Qualify to Create Customer Loyalty” Workshop With over 8700 wineries now competing in the US and online wine orders resulting in $2 billion in sales in 2015, NOW is the time to build a strategic conversion plan that includes best practices for qualifying first-time guests. REGISTER HERE. This 90 minute […]


Direct Wine Sales Success Workshop “Relationship Selling & Social CRM

This workshop is ideal for any winery manager responsible for customer retention, social media management, marketing and DTC brand expansion activities. DTC Consultant Network member will provide a live online workshop filled with best practices for integrating professional sales and social marketing practices into customer prospecting and relationship building.  Each […]


DTC Wine “MATCH.COM -Better Qualify to Create Loyalty” Workshop

With over 8700 wineries now competing in the US and online wine orders resulting in $2 billion in sales in 2015, NOW is the time to build a strategic conversion plan that includes best practices for qualifying first-time guests. REGISTER HERE. This 90 minute session will provide TOP FIVE tools […]


DTC Wine “MATCH.COM -Better Qualify to Create Loyalty” Workshop

With over 8700 wineries now competing in the US and online wine orders resulting in $2 billion in sales in 2015, NOW is the time to build a strategic conversion plan that includes best practices for qualifying first-time guests. REGISTER HERE This 90 minute session will provide TOP FIVE tools […]


DTC Wine “MATCH.COM -Better Qualify to Create Loyalty” Workshop

With over 8700 wineries now competing in the US and online wine orders resulting in $2 billion in sales in 2015, NOW is the time to build a strategic conversion plan that includes best practices for qualifying first-time guests. REGISTER HERE This 90 minute session will provide TOP FIVE tools […]


DTC Wine “MATCH.COM -Better Qualify to Create Loyalty” Workshop

With over 8700 wineries now competing in the US and online wine orders resulting in $2 billion in sales in 2015, NOW is the time to build a strategic conversion plan that includes best practices for qualifying first-time guests. REGISTER HERE This 90 minute session will provide TOP FIVE tools […]


DTC Wine Case Study #6 RELEASE “ROI of using Mobile POS”

In Case Study #6 of the DTC Wine Case Study Series, Sandra Hess, founder of DTC Wine Workshops, interviewed Geraldine Flatt, VP of Retail Operations & HR and Zach Elliott, Technical Manager, both from Gloria Ferrer to determine the true ROI of using Vin65’s Mobile POS with iPad minis to […]


DTC Wine Guest Blog Post – Christopher Huber on Gracious Greetings

Years ago I worked with Marriott, within the Residence Inn division of 300 hotels. I was fortunate to be on the Quality Assurance team with an amazing leader and six of the best peers I’ve ever had the pleasure of working alongside. We had an invigorating, challenging task: to rework […]