DTC Wine Workshops was founded in 2013 out of response to wineries ready to grow direct wine sales and retain loyal customers with an ideal blend of technology and internal processes. Sandra Hess, founder of DTC Wine Workshops launched the DTC Consultant Network to provide flexible consulting and training services to wineries on a project-by-project basis. Sandra speaks at industry events nationally and internationally on the topics of direct-to-consumer wine sales best practices, wine e-Commerce technology improvements and customer relationship management.
DTC Wine Workshops has been featured in industry publications including The North Bay Business Journal, Wines & Vines, Wine Business Monthly and Forbes Wine. Read what satisfied clients are saying about DTC Wine Workshops in the Testimonials page. Learn more about online or in-person workshop at the Workshops Calendar page.
Sandra Hess, founder of DTC Wine Workshops speaks at industry events and moderates panels throughout the nation. Rob McMillan included Sandra in the Silicon Valley Bank on Wine “2016 Secrets of a Successful Tasting Room” VIDEO CAST on May 12, 2016.
Questions? Contact: firstname.lastname@example.org to arrange an introductory call.
What are winery teams saying about DTC Wine Workshops?
“Hi Sandra – Thank you for a great and informative workshop yesterday (February 16, 2016). It was great meeting you. I will be sharing a lot from the event with our team for our upcoming staff meeting.”
Tasting Room Manager
VIADER Napa Valley
“Sandra – Thank you again for a wonderful presentation at the CANVAS event this morning (February 16, 2016). I found your content to be very interesting and helpful. I look forward to sharing it with my team.”
Joseph Phelps Vineyards
“Sandra, the Staying Connected Workshop that you presented on February 16, 2016 was very helpful and useful with simple tips and tricks to retain memberships. Thank you!”
Director of Consumer Sales
Long Meadow Ranch
“DTC Wine Workshops provided us with a DTC Strategic Wine Sales program that worked! We contracted with Sandra Hess at DTC Wine Workshops in March 2015 to help us improve conversion rates in the tasting room, make wine club improvements and increase direct wine sales. Sandra provided a DTC Sales Strategic Plan that included data analytics, wine club analysis and staff training. Sandra also assisted with content development to communicate a genuine brand story and showcased Andretti Winery’s “Old World Charm” experiences. Tasting room traffic has increased as a result of her published articles in Wine Country this Week. Our team has also improved customer service and conversion rates. 2015 was the best year we have had in several years. We closed down 15 wholesale markets and placed more emphasis on direct wine sales and it paid off with a 14% sales increase at 70% gross margins. Direct to consumer wine sales is the way to go. I highly recommend DTC Wine Workshops.”
“The DTC seminar presented on October 28, 2015 was absolutely packed with tools and practices that have empowered my student wine makers and staff. Not a minute was wasted. I love how you not only provided us with a very complete list of contemporary sales practices, but you also gave us the resources to make implementation practical. Your seminar had the biggest ROI of anything we did this year! Thanks so much.”
Sales & Marketing Manager
Fresno State Winery
“The DTC Webinars are insightful, time-efficient, and effective for me and my boutique winery. Sandra’s presentations reflect both research and practical experience, and she follows up promptly on individual issues. Every seminar I come away with several immediately actionable ideas to improve my customer’s experience.”
“Thank you again for your time and expertise. I feel like the $495 spent on the information you provided will pay for itself over and over again. Thanks for everything!”
North East, PA
THE SCORES ARE IN! Survey comments about Sandra’s presentation “Measuring DTC Sales Success” at the Vin65 Roadshow in Walla Walla, WA on May 26, 2015:
- As a TR manager – DTC is my passion. Thank you for reminding me & inspiring me to reach out & build better relationships
- Loved the personal touch as intro – really helped to open new ideas with newsletters and emails
- Interesting points – as a TR associate & customer your points showed how some observed/experienced situations could have been better handled.
- Thank you for making your points so clear and easy to understand
“It’s rare when you find a webinar series that is this inspiring. Sandra has put together a clear, informative, and creative series that gives me tons of fun new ideas. Our winery’s marketing and web presence has improved with each month’s presentation. Thanks for all the great ideas and information Sandra!”
Santa Maria, CA
“Sandra has been incredibly helpful in assisting us define and achieve our Direct to Consumer goals as a young, boutique winery. I look forward to working with Sandra in the future as we continue to grow and further our DTC reach.”
Tricia Record Swartz
Record Family Wines
San Miguel, CA
“Hi Sandra – I just wanted to take a moment to say that was a really great session today. I will digest my five pages of notes over the next few days! I have received so many “take aways” from all of the sessions that we will be implementing here at Brassfield. Thank you so much for your time and attention. It was all incredibly well-organized and well thought out.”
Brassfield Estate Winery
Clearlake Oaks, CA
“I HIGHLY recommend these workshops. I can’t believe how much incredibly valuable information and insights I got. Sandra’s knowledge is way worth the cost.”
THE SCORES ARE IN! Survey comments about Sandra’s presentation “Measuring DTC Sales Success” at the Vin65 Roadshow in Calaveras County on April 23, 2015:
- Super helpful for smaller wineries like us
- Direct, intimate, fluid. Sandra – best public speaker of the day. Knowledgeable – knocked it out of the park!
- Very informative – makes me want to work with you to increase our image/feel
- Excellent content & clear delivery