Grow Direct Wine Sales & Retain Loyal Customers

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Direct Wine Telesales & Account Management Webinar

March 25, 2020 @ 10:30 AM - 12:00 PM


Sandra Hess, founder of DTC Wine Workshops, will share best practices for conducting successful call campaigns as it relates to customer retention, customer win-back and sales promotions. This live webinar includes two Q & A sessions and a Telesales and Account Management Checklist. REGISTER HERE

Key Take-Away’s Include:

  • Presentation of Top Telesales Workflows to retain and grow direct wine sales
  • Tips for configuring telesales workflows in your existing contact management environment
  • Hands-On Training on how to prepare for success, execute an effective telesales call campaign, document in CRM and track campaign results.

Here’s what winery teams are saying about DTC Wine Workshops:

“Sandra – thank you so much for yesterday’s presentation and discussion. The content was very relevant and timely, as well as engaging and very helpful.”

Kelly Harden
Loyalty & Membership Manager

“Thank you for coming to DAOU and sharing your knowledge with us. There were some great takeaways from our workshop sessions that I plan on implementing to increase our wine club retention and continue to evolve our membership as a whole.”

Sara Johnson
Wine Club Manager
DAOU Vineyards & Winery

“Sandra – It was so nice meeting you last week. You’re class was super informative and I hope to experience more of your lectures/ workshops to come.”

Lindsay A. Borenstein, CS
Manager – Wine and Beverage Operations
The Culinary Institute of America

“Hi Sandra – Thank you for a great and informative workshop yesterday. It was great meeting you. I will be sharing a lot from the event with our team for our upcoming staff meeting.”

Ian Dooley
Tasting Room Manager
VIADER Napa Valley


“Sandra, the Staying Connected Workshop that you presented was very helpful and useful with simple tips and tricks to retain memberships. Thank you!”

Emily Smith
Director of Consumer Sales
Long Meadow Ranch

“Sandra, I wanted to send a quick note of thanks to you for your presentation at the Napa Valley Hospitality Forum today! I got a lot out of it, and really appreciated your time and efforts.”

Jenn Rossi
Director of Consumer Sales
Miner Family Wines